Frequently Asked Questions
All questions regarding your order can be mailed to firstname.lastname@example.org. We will try to answer all questions within 24 hours.
Seasonal Guide generally charges a standard shipping rate within the Netherlands. Letterbox mail is always € 4.95. Orders over and above € 100 are delivered free of charge.
We try our best to process your order within 1 working day and ship it the next morning. In busier periods such as the holidays it can take a little longer. If your order is received by us before 16:00, we can ship it the same day.
When your package is sent and it receives the first scan at the PostNL sorting center, you will receive an email with your track and trace code.
Yes, that’s possible. In the ordering process you have the option to enter a different delivery address. We ensure that your order is shipped to the specified address. You can also have a product delivered to someone as a gift in this way.
How sad to hear that you are dissatisfied with our service or product. Send an email to: email@example.com. State your invoice number, contact details, subject of complaint and a short description.
We are happy to help you with your problems.
We have many different payment methods with which you can pay for your order. This is iDeal, Klarna, Paypal or Creditcard.
Yes you can. Read the instructions on this page: Shipping & Returns.
If you have a discount code or gift voucher, you can enter it in the shopping bag or at the checkout page. If you forgot to enter the code, we can no longer apply it retroactively for you.
It is possible to ship your order to other countries. Please send an email to us, so we can provide the exact shipping costs for your international order.
about Seasonal guide
Currently the Seasonal Guide is available in Dutch & English.
Hell yes! We greatly appreciate a review on the website and reposts on all social media channels! You are then also eligible for a small gift as a reward.
Yes of course! Send your application / request to: firstname.lastname@example.org